Delete my account
We are sorry to see you go. Account deletion is irreversible. Please read the information below before proceeding.
Delete from the app
Steps to follow in the app:
- Open the The One app
- Go to Profile then Settings
- Tap Delete my account
- An explicit confirmation will be requested before the deletion
Deletion via support
If you no longer have access to the app, you can request the deletion of your account by email:
- Address: privacy@gettheone.app
- Subject: The One account deletion
- Information to provide: the email address associated with your account and your username
Processing time
- Acknowledgment: within 7 business days
- Effective deletion: within 30 days maximum (excluding legal obligations)
What happens after deletion?
Deleted data:
- Profile (username, avatar, bio, city, sports)
- Preferences and settings
- Push tokens
- Social connections (friends, blocks)
- Reliability score and achievements
- Analytics data (dissociated from identity)
Temporarily retained data:
- Security / anti-fraud logs (12 months maximum)
- Billing data (legal retention period)
Messages and shared content
Your messages are kept in a de-identified form and will be displayed as coming from a "Deleted user". All directly identifying data is removed.
Identity verification
A minimal verification may be performed in order to prevent fraudulent deletions.
Compliance
- Apple App Store (Guideline 5.1.1(v)) — mandatory in-app deletion
- Google Play (Data Safety) — mandatory in-app + web URL deletion
- GDPR — right to erasure (Art. 17)
Online deletion request
If you cannot access the app, use the form below or send an email to privacy@gettheone.app with the subject "The One account deletion".